Online Event: September 8, 2026
Face-to-Face: Connected
A global online learning event for the face-to-face fundraising community
In cooperation with DMAC, we have put together a 3.5 hour program where we explored practical case studies, new technologies, honest lessons from failed experiments and fresh ideas for stronger, more sustainable F2F programmes. You connected with peers, took away practical impulses and continued the conversation towards the in-person Congress. Thank you for participating!
Fresh insights for better F2F fundraising
This online event brings together practitioners, experts and sector voices to explore what is shaping face-to-face fundraising today. Through compact case studies, practical examples and honest reflections, participants will gain insights into ethical oversight, donor conversations, regular giving growth, technology, compliance and operational innovation.
Practical learning across markets and models
The format is designed for people who want ideas they can understand, discuss and adapt quickly. From fundraiser journeys and donor experience to mature fundraiser models, team culture and campaign quality, the sessions highlight what works, what needs rethinking and what the wider F2F community can learn from each other.
Get your tickets
As a participant of the 3rd International F2F Fundraising Congress, you are invited to join Face-to-Face: Connected free of charge.
Please contact Francisca Hernandez to register for your complimentary participation.
Programme
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Welcome and Framing
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Mini Case Studies - 3 Practical Examples in 30 Minutes
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Tech and Innovation in F2F Fundraising
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Fabulous Fails - What We Tried That Did Not Work
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Break
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From Donor Journeys to Fundraiser Journeys
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F2F: The Alternative - Large-Scale Operations for the Mature Fundraiser
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Pecha Kucha - 2 Good Ideas in 25 Minutes
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Closing Reflections and Call to Action
Speakers
Eva Boumans (NL)
UNHCR
Eva Boumans is a fundraising professional with extensive experience in Face-to-Face fundraising, individual giving, and donor acquisition. Currently working at UNHCR, Eva leads F2F fundraising initiatives and collaborates with agencies and stakeholders to drive sustainable growth. Previously she held leadership roles at Hivos and CARE Nederland, combining strategic expertise, team development, and innovation to strengthen fundraising performance and donor engagement.
Fiorella Carcovich (PE)
SOS Children’s Villages – Perú
Fiorella is an Administrator and Marketing professional with over 15 years of experience. She began her career in the corporate sector, working in marketing and commercial roles across different industries, including insurance, telecommunications, and direct sales.
Since 2019, she has been working in the nonprofit sector, specializing in fundraising. For more than four years, she has been part of Aldeas Infantiles SOS Perú, where she currently works as Individual Giving Manager.
In her current role, she leads nearly 60 people across Face-to-Face (F2F), Telemarketing, Donor Recovery and Reactivation, and Donor Care teams. She is responsible for generating approximately 60% of the organization’s locally raised income, with a strong focus on sustainable fundraising, donor engagement, and team performance.
She is deeply passionate about the work she does and finds it incredibly rewarding to combine her professional experience with a meaningful social purpose. She considers it a privilege to know that her work can have such a direct and positive impact on the lives of thousands of children
Ellen Chua (MY)
SG Support
Ellen Chua leads Client Services at SG Support, the world’s largest donor management agency, partnering with charities across 7 countries to strengthen regular giving programmes. With 8 years in financial investment and over 7 years at SG Support, she specializes in driving measurable outcomes for SG’s clients, from payment success rates to donor retention.
Ilja De Coster (BE)
The Donor Voice
Ilja De Coster is senior consultant fundraising and Fundraising Data Stategist. Nearly 20 years now he supports the fundraising of different bigger and smaller organisations.Since 2017, Ilja De Coster is Chief Platform Architect and Fundraising Data Stategist at the fundraising consultancy The DonorVoice. The DonorVoice is the leading global agency that applies the latest research on donor psychology into actionable insights for day tot day fundraising. Between 2013 and 2019, Ilja De Coster worked part time for Amnesty International Flanders, where he took the lead in an ambitious growth plan that succeeded to triple individual giving income to support human rights work worldwide. In Belgium he was the initiator of the Belgian Fundraising Day and is founding vice-president of the Fundraisers Belgium. For Ilja De Coster consulting for civil society organisations and fundraising isn’t just a job – it is a passion and political engagement for a democratic society.
Elsbeth De Ridder (ES)
Global F2F Fundraising Specialist
Elsbeth De Ridder is a global fundraising leader with 16+ years experience within INGOs, including Save the Children International, World Food Programme, WWF, Greenpeace International and World Vision. Extensive expertise in Face-to-Face (F2F), designing, scaling and managing in-house, agency and hybrid acquisition models across global markets. Expert in global market entry, multi-million-dollar investments and sustainable unrestricted income growth. Skilled in cross-market collaboration and data-driven optimisation.
Max Jakob (AT)
Formunauts
Max Jakob is Managing Director at Formunauts and a Programme Committee Member for the International F2F Fundraising Congress. With 20 years of experience in face-to-face fundraising – including 10 years working at a leading F2F agency – Max brings deep hands-on knowledge of what it takes to run successful, sustainable campaigns. At Formunauts, he works closely with the development, data, and managed campaigns teams to ensure the platform empowers as many face-to-face fundraisers as possible while helping generate new regular donors in the most efficient and scalable way. His focus is on building the systems and support that let people in fundraising do what they do best – connect, inspire, and grow impact.
Danny McDonnell (GB)
DMAC & Motiv
For almost 20 years, Danny McDonnell has helped shape face-to-face fundraising across 50+ countries. Today, he leads global consultancy DMAC and is co-founder of Motiv, a world-first ecosystem reimagining how direct dialogue fundraisers are coached, trained, engaged and supported to perform at their best.
David Pettigrew (NL)
Giving Insight
David Pettigrew has almost 30 years’ fundraising experience and is a leading adviser in face-to-face and regular giving. An early adopter of F2F, he has helped charities across several countries build, review and grow sustainable donor acquisition programmes. Today, he combines practical fundraising leadership with data and insight to improve retention, strengthen donor relationships and maximise long-term donor value.
Joëlle Prins (NL)
UNICEF Netherlands
Joëlle is a marketing professional with expertise in face-to-face fundraising, donor acquisition and multi-channel campaign management. As Channel Marketer at UNICEF Netherlands, she is responsible for the face-to-face fundraising programme, working closely with sales agencies to optimize performance and improve long-term donor engagement. Previously, she worked in online marketing for mission-driven startups, helping organizations increase their impact through digital marketing.
Matt Radford (GB)
Vulnerability Managers
Matt is the Founder and Director of Vulnerability Managers, a consultancy specialising in vulnerability and ethical fundraising. With nearly 20 years of experience in the charity sector, he has held senior fundraising roles at organisations including Mind and ActionAid, with expertise spanning appeals, donor retention, and regular giving.
In addition, Matt serves as Deputy Chair of the Chartered Institute of Fundraising (CIOF) Professional Conduct Committee and is the vulnerability specialist on the DMA Governance Committee. He is the creator of the internationally recognised “Before, During, After” and “Empower, Support, Protect” vulnerability frameworks, which help organisations deliver ethical marketing practices and better support people in vulnerable circumstances.
Graham Sumeray (GB)
Charity Link
Graham is CEO of Charity Link, a pioneer in private site fundraising and now one of the largest and most successful agencies in the UK. He “fell into” charity fundraising 10 years ago after a career in fundraising for companies and a long spell in the wine and drinks trade. Charity Link itself has signed up almost 2 million donors and raised almost £1 billion for some of the UK’s best loved charities.
Robert Valentijn (BE)
Goodturn
Robert’s journey in F2F fundraising started 17 years ago, on a rainy day ringing doors for WWF, where he fell in love with his job. Working himself through every level on agency side throughout 10 years Robert wanted to make a bigger impact, so he started working at Save the Children. After 5 beautiful years and many great successes, Robert now lead Goodturn, the ethical fundraising agency from Belgium. Being the first in it’s model to go to market, Goodturn’s shareholders are NGO’s. They are floating in between an in-house and an agency, which is a very exciting playground. They are about to expand to Ghent to open their second office!
Josh White (GB)
Oxfam GB & Independent Consultant
Josh is a fundraiser with extensive experience leading large-scale acquisition campaigns, agency operations and strategic partnerships. He has led F2F programmes at Amnesty Intl UK, Guide Dogs for the Blind and now leads the programme at Oxfam GB, maintaining a focus on innovation, optimisation and team development. He also worked as a global F2F specialist with the Amnesty International Secretariat and currently consults with NGOs on all aspects of their F2F activity, with a particular focus on launching and relaunching programmes.
In cooperation with
