Face-to-Face: Connected

Join this forward-looking session to explore how new technologies, digital tools and AI are already transforming F2F operations. Together with technology experts and experienced practitioners, you will gain a clear understanding of what is possible today, what is emerging, and which developments deserve your attention.

An honest and engaging session where F2F practitioners share ideas, tests and initiatives that did not go as planned and the lessons learned along the way.

Through candid stories, humour and practical examples, this session highlights how mistakes, failed experiments and wrong turns can lead to valuable insights and better decisions. By openly sharing what did not work, we can foster a stronger culture of learning, innovation and continuous improvement in F2F fundraising.

This joint DMAC and DonorVoice session explores the relationship between donor experience and fundraiser experience. We examine how better understanding the donor journey can help organisations improve the fundraiser journey, including recruitment, onboarding, training, motivation, performance, retention and long-term campaign quality.

A distinctive session exploring large-scale F2F models that challenge common assumptions about who fundraisers are and how successful F2F operations can be built.

This session focuses on one agency recruiting around 100,000 donors per year, with an average fundraiser age of around 57, alongside SOS in-house teams running similar large-scale operations. It explores what mature fundraiser models can teach the wider sector, how these approaches compare with more traditional youth-focused F2F teams, and the implications for donor trust, fundraiser retention, quality, credibility and sustainability.

A fast-paced opening session featuring five speakers, each sharing one practical idea in just five minutes. Expect fresh thinking, proven approaches and inspiring examples that participants can take away, adapt and test in their own organisations or markets.